Privacy Policy
Digger Demolition Frederick, MD
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Privacy Policy
Digger Demolition Serving Frederick, MD | Washington, DC | Northern Virginia | West Virginia | Pennsylvania | New Jersey
Last Updated: August 20, 2026
Table of Contents
- Introduction
- Information We Collect
- How We Use Your Information
- Information Sharing
- Cookies and Tracking Technologies
- Do Not Track (DNT) Signals
- Data Security
- Data Retention
- Your Privacy Rights
- State-Specific Privacy Rights
- Children’s Privacy
- Changes to This Privacy Policy
- Contact Information
1. Introduction
At Digger Demolition, protecting your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have over your personal data.
This policy covers all interactions with our business, including our website (diggerdemolition.com), phone calls to (301) 835-1300, emails to info@diggerdemolition.com, and in-person site consultations across our service area.
By using our demolition, excavation, site work, land clearing, and related services, you agree to the practices described here.
2. Information We Collect
Personal Information
When you request our services, we collect:
- Contact details: Name, mailing address, phone number, email address
- Property information: Job site address, property characteristics, lot size, access and staging details, utility locations
- Financial information: Billing address, payment card details, bank account information for payments
- Project details: Scope specifications, site photos, plans and specs, permit information, insurance certificates and bonding documentation for commercial work
- Communication records: Call logs, email correspondence, text messages, contact form submissions
Automatically Collected Information
Our website automatically collects technical data:
- IP address and general location
- Browser type, device type, and operating system
- Pages visited, time on site, and referring sources
- Interactions with site features such as clicks and scroll behavior
How We Collect It
- Direct interactions: Contact forms, phone calls, emails, on-site walkthroughs, signed agreements
- Automated technologies: Cookies, analytics tools, server logs, tracking pixels
- Third parties: Property owners, general contractors, developers, business partners, and public permit records
3. How We Use Your Information
Service Delivery
- Preparing estimates and scheduling site visits
- Dispatching crews, trucks, and equipment to job sites
- Coordinating with subcontractors, suppliers, and utility locators
- Obtaining permits and meeting regulatory requirements
- Documenting project progress, site conditions, and completion
Communication
- Responding to service inquiries and requests for quotes
- Confirming appointments and site visits
- Providing project updates and schedule changes
- Handling questions, concerns, and support issues
- Following up after project completion
Business Operations
- Processing payments and issuing invoices
- Maintaining accounting and tax records
- Improving website functionality and user experience
- Analyzing service demand and customer needs
- Quality assurance and safety management
Marketing (With Your Consent)
- Sending emails about our services and offers
- Sharing project photos and industry information
- Requesting reviews and testimonials
- Announcing new services or expanded coverage
You can opt out of marketing at any time by clicking unsubscribe in any email or contacting us directly.
Legal Compliance
- Complying with applicable federal, state, and local law
- Responding to legal process and government requests
- Enforcing contracts and protecting our legal rights
- Preventing fraud and maintaining workplace safety
4. Information Sharing
We do not sell your personal information. We share it only in these circumstances:
Service Providers and Business Partners
- Our team: Field crews, project managers, and office staff who need the information to complete your project
- Subcontractors: Specialized contractors for hazardous material abatement, utility coordination, or surveying
- Payment processors: Companies handling card and electronic payments
- Technology providers: Website hosting, IT services, email platforms, CRM systems
- Analytics services: Tools used to understand and improve website performance
- Equipment and material vendors: Suppliers providing equipment, hauling, or disposal services
Regulatory and Government Entities
- Building departments and permit offices in Frederick County and other jurisdictions where we work
- Environmental agencies for waste disposal, recycling, and abatement compliance
- OSHA and state workplace safety regulators
- Tax authorities and courts, when required by law
Business Transactions
If our company is involved in a merger, acquisition, or sale of assets, your information may transfer to the new entity. We’ll notify you before your information becomes subject to a different privacy policy.
With Your Consent
We may use project photos, your name, or your comments in marketing materials, case studies, or testimonials — but only with your explicit permission.
5. Cookies and Tracking Technologies
Our website uses cookies, which are small text files that improve your browsing experience and help us understand how the site is used.
Types of Cookies
- Essential cookies: Required for site functionality, form submissions, and secure areas
- Analytics cookies: Track which pages are visited, how long visitors stay, and what brought them to the site
- Functionality cookies: Remember preferences such as location or display settings
- Advertising cookies: Enable remarketing, so you may see our ads on other sites after visiting ours
Third-Party Services
[CONFIRM WITH CLIENT — list only tools actually installed:] Google Analytics, Google Ads, Google Maps, Meta Pixel, call tracking software, live chat.
Managing Cookies
- Browser settings: Most browsers let you block or delete cookies. Blocking them may affect how parts of this site work.
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Advertising opt-out: optout.networkadvertising.org · optout.aboutads.info · adssettings.google.com
6. Do Not Track (DNT) Signals
Do Not Track is a browser setting that asks websites not to track your activity.
Our current policy: diggerdemolition.com does not respond to Do Not Track signals. Our site will still use cookies and analytics even if DNT is enabled in your browser.
Why
There is no universal standard for how sites should interpret DNT signals. Browsers implement it differently and there is no industry consensus on what a site must do in response. We may revisit this as clearer standards emerge.
Alternative Controls
- Install the Google Analytics opt-out add-on at tools.google.com/dlpage/gaoptout
- Block third-party cookies in your browser settings
- Use private or incognito browsing, which discards cookies after your session
- Use the advertising opt-out pages listed in Section 5
Enabling DNT
- Chrome: Settings > Privacy and Security > Send a “Do Not Track” request
- Firefox: Settings > Privacy & Security > Send websites a “Do Not Track” signal
- Safari: Preferences > Privacy > Ask websites not to track me
- Edge: Settings > Privacy, search, and services > Send “Do Not Track” requests
7. Data Security
Our Measures
- Physical security: Locked offices, secure file storage, document shredding, controlled access to customer files
- Digital protection: SSL/TLS encryption on our website, password-protected systems, access controls limiting which employees can view what, secured servers behind firewalls
- Payment security: PCI-DSS compliant payment processors, encrypted transmission, no storage of complete card numbers on our systems
- Employee practices: Confidentiality expectations, privacy training, and immediate access revocation when someone leaves the company
Limitations
No system is completely secure. We work hard to protect your information, but we cannot guarantee absolute security against every possible threat. Information sent by email or other unsecured methods may be intercepted. For sensitive information, call us directly at (301) 835-1300.
Breach Response
If a data breach affects your information, we will investigate promptly, secure our systems, notify affected customers as required by law, and report to the appropriate authorities.
8. Data Retention
We keep information only as long as needed for business purposes and legal obligations:
- Active customer information: Duration of the relationship plus 3–7 years for follow-up or warranty matters
- Financial records: At least 7 years for tax and accounting compliance
- Contracts and agreements: Contract term plus the applicable statute of limitations
- Permit and demolition documentation: Long-term, as these records may be required for future permits or property transactions
- Safety and compliance records: 5–30 years depending on OSHA and state regulatory requirements
- Marketing lists: Until you unsubscribe. We retain suppression records so you aren’t accidentally re-added.
- Website analytics: Retained per our analytics provider’s settings, then automatically deleted
- Server logs: 30–90 days for troubleshooting, then deleted
When information is no longer needed and retention periods expire, we dispose of it securely through shredding or permanent deletion.
9. Your Privacy Rights
Access Your Information
Request a copy of the personal information we hold about you, including the categories collected, where it came from, why we collected it, and who we’ve shared it with. Your first request each year is free.
Correct Inaccurate Information
Ask us to update incorrect contact details, property information, billing data, or preferences. We’ll correct our records promptly after verifying your identity.
Delete Your Information
Request deletion of your personal information. We’ll comply except for data we’re required to keep for:
- Completing services or honoring warranties
- Legal compliance, including tax records and permit documentation
- Establishing or defending legal claims
- Fraud prevention and security
Opt Out of Marketing
- Click “unsubscribe” in any marketing email
- Reply “STOP” to promotional texts
- Ask us during a phone call
- Email info@diggerdemolition.com or call (301) 835-1300
We’ll still send transactional messages about your project, appointments, and invoices.
Opt Out of Targeted Advertising
Use the opt-out tools listed in Section 5, or contact us directly.
Non-Discrimination
We will not refuse service, change your pricing, or lower your service level because you exercised a privacy right.
How to Exercise These Rights
Contact us at info@diggerdemolition.com or (301) 835-1300. We’ll verify your identity before processing certain requests and respond within 45 days, with a possible extension to 90 days for complex requests.
10. State-Specific Privacy Rights
Several states where we operate or where our website visitors live have comprehensive consumer privacy laws. Where those laws apply to us, residents of those states may have rights to know, access, correct, delete, and obtain a portable copy of their personal data, to opt out of targeted advertising and the sale of personal data, and to appeal a denied request.
This includes residents of Maryland, Virginia, New Jersey, and Delaware, among others, as well as California residents under the CCPA/CPRA.
Categories of Information Collected
In the past 12 months we have collected: identifiers (name, address, email, phone, IP address), customer records (billing and payment data, service history), commercial information (services purchased, transaction history), internet activity (site browsing and interactions), general geolocation derived from IP address, professional information for commercial clients, and inferences drawn from those interactions.
Sale or Sharing
We do not sell personal information for money. However, sharing information with advertising partners for targeted advertising may be treated as a “sale” or “sharing” under some state laws. The categories potentially shared for advertising are identifiers such as cookie IDs and IP addresses, internet activity, and inferences about interests.
Opting Out
- Adjust your browser cookie settings
- Use adssettings.google.com and the opt-out links in Section 5
- Email info@diggerdemolition.com or call (301) 835-1300
Sensitive Information
We collect sensitive information only when a project requires it, such as precise job site locations or identification for certain commercial verifications. We use it solely for the purpose it was provided and nothing else.
Appeals
If we deny a privacy request, you may appeal by contacting info@diggerdemolition.com with “Privacy Appeal” in the subject line. We’ll respond within 60 days with our decision and reasoning.
11. Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from them.
Age requirements: To use our services you must be at least 18 and either the property owner or an authorized representative able to make decisions about the property.
If we learn we’ve collected information from a child, we’ll delete it immediately.
Parents: If you believe your child under 13 provided us information, contact us at info@diggerdemolition.com or (301) 835-1300 and we’ll delete it promptly.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in our business, new legal requirements, or new technology.
How We’ll Notify You
- Update the “Last Updated” date at the top of this page
- Post the revised policy on our website
- For significant changes: email notification, if we have your address, or a prominent website notice
- For material changes: at least 30 days’ advance notice with an opportunity to opt out
Continuing to use our services after an update means you accept the revised policy. If you disagree with a change, contact us to discuss it or to exercise your access, correction, or deletion rights.
13. Contact Information
Digger Demolition
Phone: (301) 835-1300
Email: info@diggerdemolition.com
Website: diggerdemolition.com
Address: Frederick, MD
Service Area: Maryland | Washington, DC | Northern Virginia | West Virginia | Pennsylvania | New Jersey
Response Times
- General questions: 2–3 business days
- Access, correction, or deletion requests: within 45 days
- Urgent security concerns: within 24 hours
Filing a Complaint
If you aren’t satisfied with our response, you may contact:
- Maryland residents: Office of the Attorney General, Consumer Protection Division — marylandattorneygeneral.gov
- California residents: California Attorney General — oag.ca.gov/privacy
- Federal Trade Commission: ftc.gov
Thank you for reading our Privacy Policy. We’re committed to protecting your information while delivering safe, precise demolition, excavation, and land clearing services across Frederick and the mid-Atlantic.
© 2026 Digger Demolition. All rights reserved.
